The Online Returns Form is available only after the item’s status has changed to delivered, please give us at least 24 hours to update the information.
Don’t forget to take pictures to support your return request!
*All items sold on Lazada Thailand are covered under the "7 days easy return" or "14 days easy return “depending on product type or seller condition. The below logos could be found on our website on the product page.
|Coverage of return policy||7 calendar days||14 calendar days|
|Change of mind||Available**||Available**|
|Money back guarantee||Yes||Yes|
|Lazada verified-service of sellers||Yes||Yes|
Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
Digital download is exempted from return policy coverage such as E-books, E-journals, mobile top up, movie, music, software online, etc. You will find the symbol shown as below
**Some products are unable to be returned due change of mind, you may find the list of products under section “Products Exempted from Change of Mind Returns” below
All document along with the product such as warranty paper (must not be filled out) and/or manual excepts official receipt or delivery note.
Please fill out your bank account detail if you paid by Cash on Delivery, Counter service, ATM, Online Banking or paid shipping fee for your return parcel.
Please use the original package to return your item.
Please put return reason and follow return instructions as below.
You may return your item if your package or item is damaged, defective, does not fit (for fashion item), product detail or picture is not as advertised, wrong item has been delivered, some parts are missing, or – under conditions – if you change your mind.
Conditions for a valid return:
Depending on your return reason, your returned item and its original box will have to meet the following conditions for the return to be valid:
|Return Reasons||YOUR RETURN MUST BE :|
|New condition||Sealed condition (unopened)||Complete (free gifts, accessories, original box)||Not damaged (item and original box)||Tags & labels attached|
|Item is damaged|
|Item is defective|
|Item does not fit|
|Item not as advertised|
|Wrong item delivered|
|Missing parts/accessory/free gifts|
|Change of mind|
|Item has signs of usage|
|Item may not be authentic|
|Item has expired/expiring|
Example: you can’t request a return due to change of mind if the product packaging is damaged or a seal is opened.
Note: The original package must not be attached with tape, sticker or anything that could damage the original package otherwise, your return will be rejected.
INVALID (Seal is opened, package is damaged)
VALID (Seal is unopened, package is in good condition with full accessories)
NOTE: In the unlikely event that your return is invalid, a customer service agent will notify you for the QC result and its shipment back to you. Nonetheless, if we are unable to reach you within timeline, a customer service agent will email you and ship the package back to you. If you paid for shipping fee prior to your return, refund will not be applicable.
Products Exempted from Change of Mind Returns:
Due to regulatory or hygiene issues, certain product categories or conditions cannot be returned due to change of mind. Please find the list below:
|Electronics||• Items where the customer filled out the warranty card|
|Media, Game & Music||
• Periodical books, newspapers, magazines and journals
• DVDs, CDs, video games, software or similar products
|Toys, Kids & Babies||
• Bathing & grooming products, teeters & soothers, oral care products
• Breast pumps, milk formula and baby food & beverages
|Fashion||• Lingerie & nightwear, shapewear, swimwear, earrings, underwear & socks|
|Health & Beauty||
• Makeup, skincare, personal care, hair care, oral care, and deodorants
• Personal pleasure products
• Food supplements
|Home & Living||• Paints|
|Pet Supplies||• Food & treats and pet care|
• Baking & Cooking
• Candy & Chocolate
• Canned, Dry & Packaged Foods Gourmet Food and Gifts
|Sports & Outdoors||• Underwear, swimwear and socks|
• Clearance products
• Free gifts
Your item may not be returned after 7 calendar days for items under 7 days easy return and 14 calendar days for items under 14 days easy return policies
Beyond this period, in case the item is covered by a manufacturer’s warranty, please contact the manufacturer directly to organize the return. You may also find the contact information of your product’s warranty center on the warranty card inside your package. Read more about warranty information here.
We are highly recommended you to fill out online return form, print (as shown below picture) and attach the form on return package.
You will be able to return your parcel at 7-11 or Thai post's branches with no extra charge for shipping fee. However, in the case that you cannot print out the return form. Please advance your payment for EMS fee at Thai post. We will refund your EMS fee along with the money for your returned item (EMS fee's refund is limited for items that fall under change of mind reason).
Please keep EMS receipt in case questions arise throughout the return process.
During the shipment, you may track your package status using the tracking number provided to you by
By using tracking number 711-xxxxxx-x, place in order on the left box.
If you drop a parcel at any suggested drop off providers as mentioned in online return form, delivery process may take up to 8 business days.
After we receive your package at our warehouse, the quality evaluation process may take approximately 3-5 business days. Please kindly be informed that for certain products, this process may need more time.
The refund process depends on your payment method and refunding bank’s policy. This process will only begin after we complete the quality evaluation of your returned item.
For Cash on Delivery and Counter service, please fill out the bank account details correctly for the ease of transferring process. Please note that refund period starts to be counted once you receive a SMS or an email from Lazada states that your refund is completed.
From this period, your refunding bank is responsible for transferring your money (including EMS fee) to your account.
For example, you will receive your refund after 7 business days once you receive a SMS or an email for bank transfer.
Refund can be processed in case of return or cancellation. For your convenience, we offer different refund methods for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. More detail about refund methods and lead time listed in the table below..
|Payment Type (at the time of purchase)||Refund Method||Refund Lead Time (count from the date when you receive refund sms)|
|Credit card||Balance Reversal||After 7 business days (The amount will show in your next billing cycle*)|
|Paypal/ LinePay||Paypal/ LinePay||After 7 business days (The amount will show in your next billing cycle*)|
|Cash on Delivery (COD)
Over the Counter
Online banking payment
|Bank transfer Or
|After 7 business days (Bank Transfer) Or
After 2 business days (Store Credit)
|Bank Installment||Balance Reversal to credit card (in case of full return) Or
Store Credit (in case of partial return)
|After 15 business days (Credit card) Or
After 2 business days (Store Credit)
|Debit card||Balance Reversal||After 45 business days|
*Depending on your billing cycle and refund policy of your issuing parties (If the refund does not arrive after the next two months’ statements, please contact your issuing parties directly for support).
Store credit is a refund that is worth equally to the value of product you ordered. You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 6 months.
If you have been issued store credit, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click "Use voucher" during checkout. A corresponding deduction will be applied to your total amount.
No worries! We can reactivate the store credit for you.
However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed invalid.