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How do I place an order?

For full instruction, click here www.lazada.co.th/how-to-buy


How can I order without an account on Lazada website?

You absolutely can order on Lazada without an account:

  1. Choose the product you want and proceed to checkout
  2. At Email Login step, enter your email address and choose "Continue without password"
  3. Enter your delivery information and choose your payment method
  4. Place your order

For more detailed instruction on how to order, check out www.lazada.co.th/how-to-buy

We encourage you to create an account to get updated with Lazada's latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.

Can I call Lazada to place an order?

We can assist you to place your order over the phone if your preferred payment method is Cash On Delivery (COD).

However, we highly recommend you to check out how to make a purchase online here www.lazada.co.th/how-to-buy.

If in any situation you cannot place an order online, please call our Customer Service [click], we will be more than happy to assist you.

How to remove an item in your shopping cart?

To remove an item in your shopping cart, you can:

  • Click on the Cart icon on top of Lazada page to go to your shopping cart

  • Click on "Remove item"

Your cart will be updated and that item will be removed.

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email and SMS right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on your order status.

Which payment methods does Lazada offer?

To bring you the best in online shopping experience, we offer multiple payment methods:

  • Cash on Delivery (COD)Click)
  • Credit Card
  • Debit Card
  • Paypal
  • Counter Service
  • Online Banking Payment
  • K-BANK Installments

For more details on each payment method, please refer towww.lazada.co.th/payment-methods.

To see where you can select your payment method during checkout

Which credit cards are accepted for payment?

Lazada accepts all major credit cards supported by VISA or Mastercard. Your card details will be protected using Secure Sockets Layer (SSL)

You can read more about our credit card security at www.lazada.co.th/payment-methods.

Can I use a credit card which is not under my name to place an order?

We can assist you in this case; however, it is not encouraged for transaction security.

If you would like to use a credit card which is not under your name, please contact us at www.lazada.co.th/contactfor assistance. Please note that Lazada may require you to submit a signed copy of the cardholder's identification (national ID or passport) and credit card.

How can I know if my payment was successful or fail?

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You can also check your payment status through our Order Tracking tool at www.lazada.co.th/order-tracking.

Why did I receive an email requesting me to send a copy of my ID card/ credit card?

At Lazada, the security of your identity and online transaction our priority. Therefore, we may require you to send us a copy of your identification document and/or credit card (both front and back).

We will only begin processing your order once your purchase has been verified. All orders with pending verification after 48 hours from the time of order will be auto-cancelled and refunded.

Why was my order charged wrong amount?

Your order might incur additional shipping fees or bulky (heavy item) fees. For more information on these extra fee terms, please refer to www.lazada.co.th/shipping.

In case of incorrect charge, please contact us atwww.lazada.co.th/contact/ We will assist as soon as possible.

Do you keep my credit card details?

Your security is our priority. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks for payment processing.

If you are using a credit card which is not under your name, please contact us at www.lazada.co.th/contact.

Where can I request an official receipt?

To request an official receipt, please send your request to www.lazada.co.th/contact. We will assist you right away.

How can I cancel my order?

To cancel your order, please send us your request at www.lazada.co.th/contact. We will help you cancel it and notify you when done.

How can I change delivery address/ phone number/ recipient for my existing order?

If you want to change:

  • Delivery address for your existing order
  • Phone number for your existing order
  • Recipient for your existing order

Please send us your inquiry at www.lazada.co.th/contact. We will contact you as soon as possible.

If you want to change your account information or future order information, you can log in to your Lazada account and follow the steps here.

How can I change payment method for my existing order?

At Lazada, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order at www.lazada.co.th/contact. We will help you cancel it.

Can I change or cancel an item in my existing order?

At Lazada, we do not offer an option to change or cancel an item in your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order at www.lazada.co.th/contact. We will help you cancel it.

I received an incomplete order, what should I do?

Please notify us immediately at www.lazada.co.th/contact so we can assist you promptly.

  • If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
  • If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

I received the wrong item, what should I do?

If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at www.lazada.co.th/contact. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

I received damaged/ defective item, what should I do?

If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at www.lazada.co.th/contact. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

How much does it cost for shipping fee?

We try our best to deliver items to customers quickly without any additional shipping fee. However, if your item is oversized / overweight, it will not be eligible for this offer. Customers will be responsible for this shipping fee (or bulky fee) based on their product quantity and weight. This bulky fee (if any) will be clearly informed during your checkout.

In case the total amount of your order is less than our minimum order, minimum shipping fees will be calculated as following:

  • In Metro areas - 69 baht shipping fees for orders below 499 baht
  • In Non-Metro areas - 89 baht shipping fees for orders below 999 baht

You can read more about minimum shipping fees at www.lazada.co.th/shipping/.

How do I check my shipping fee when placing an order?

During checkout process, you can check your shipping fee in the Order Summary box.

What is bulky fee?

If your item is too big and heavy, a bulky fee/ oversized item surcharge will occur. Bulky fee is calculated based on the dimensions and/ or weight of your item.

For further information, please visit our Shipping page www.lazada.co.th/shipping/.

How do I check my bulky fee when placing an order?

During checkout process, you can check your bulky fee (if any) in the Order Summary box.

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:

  • In Metro areas: 2 - 5 working days
  • In Non-Metro areas: 5 - 10 working days

To get a more specific delivery window, please refer to www.lazada.co.th/shipping/.
Also, you can check your order status online with our Order Tracking tool www.lazada.co.th/order-tracking.

How do I check delivery lead time of a product?

On the specific page of a product you want to purchase, please choose your shipping city and find out the estimated delivery lead time for that product.

Can I schedule the delivery of my order?

Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.lazada.co.th/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Is there any domestic area Lazada cannot deliver to?

Lazada Thailand can deliver to all domestic areas.

We work in partnership with 3 big logistic companies: Kerry, CJ, and TNT; and also have our own delivery team to serve our customer best.

Does Lazada offer international shipments?

International shipment is not available at Lazada at the moment.

Can Lazada deliver the package to my office?

Lazada will deliver your order following the address you provide during checkout, whether it is your house address or office address.

In case you want to change your delivery address afterward, please send us your inquiry at www.lazada.co.th/contact, we will help you to change the address and also send you a confirmation once done.

Can I pick up my order at Lazada office?

Lazada doesn't offer this option for now.

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

  1. Go to www.lazada.co.th/order-tracking/
  2. Enter your order number and email address
  3. Press "Check now" to process

Or you can just click on Order Tracking on top of Lazada page, enter your order number and email address, then press "Track" to check your order status.

The tracking number provided to me is invalid/ not working, what should I do?

Tracking information may not yet be available for your order; it will be available the next business day when our logistic partners have updated their records.

Yet you can check your order status with our Order Tracking tool www.lazada.co.th/order-tracking. Lazada's system is updated daily to provide you with the best tracking service.

If after 1 business day you still have problem with your tracking number, please reach out to us at www.lazada.co.th/contact. We will assist you right away.

How do I return an item?

  1. Check Lazada return & refund policy (as stated below) to see whether you fulfill all return requirements
  2. Fill out a return form in one of the following two ways:
    • Product ordered via a Lazada user account: Please go to your login area and create a return form following the steps described here. The return section in your login area is only accessible once the product has been delivered to you. If you cannot access the return section even though the product was delivered to you, please click here to contact us for assistance.
    • Product ordered without a Lazada account: Please download the return form here.
  3. Print the return form
    • We can only process returned products with a printed return form in each shipping box.
    • If you return products in more than one shipping box, please include a printed return form in each of the shipping boxes.
  4. Take pictures to prove your return claim
    • This is especially important if you return a product as damaged or defective.
    • You do not need to send the pictures to Lazada upfront, just keep them in your records in case questions arise throughout the return process.
  5. Pack the product into its original product package and a robust shipping box
    • ThaiPost boxes are perfect.
    • Please use packing wrap to properly pack bulky items.
    • Please attach the Lazada shipping label on the outside of the shipping box (provided with the return form)
  6. Ship the product to our warehouse in one of following two ways:
    • Normal size items: Please ship normally sized products via ThaiPost with EMS tracking. Lazada will not accept returned items sent without EMS tracking. We will refund EMS fees for valid return claims.
    • Bulky items: If the product weighs more than 20kg, Lazada offers a pick-up option. To arrange a pick-up date, please contact our Customer Service Team [click].
  7. We will contact you once we have verified your return claim
    • If your claim is valid, our Customer Service Team will ask for your shipping receipt in order to refund your expenses.
    • Please make sure you keep it, otherwise a refund is not possible.

What is Lazada Returns & Refunds policy?

Lazada’s primary goal is your complete satisfaction. Therefore, we offer you the possibility to return an item within 14 calendar days* upon receipt. You may want to return your item due to 1 of the 5 following reasons. Each reason has a specific set of conditions to fulfill (listed in separate questions below).

A. Damaged product or product package

B. Defective on arrival

C. Missing parts

D. Delivered product different from order

E. Convenience

*Exception: Defective electronic products are returnable within 7 calendar days upon receipt.

Refund/Replacement option:

  • For valid return claims on items sold by Lazada you can decide between refund, replacement, and store credit (please indicate on the return form, refund options may vary depending on your payment method).
  • For valid return claims on items sold by third party merchants, you will be refunded.
For which reasons can I return an item?

You can return a product at Lazada for the following reasons A to E.

Return reason Description of the return reason Example
A. Damaged product or product package Product and/or product package is damaged. - I ordered a smartphone and the screen was broken when I opened the package.
- The product package is heavily damaged compromising its use.
B. Defective on arrival Product does not function as described in the seller’s specification or has been used before. - I ordered a smartphone and it cannot charge.
- I ordered a new pair of shoes, but I received shoes that were worn before.
C. Missing parts The delivered package does not include all items mentioned in the product description. - According to product description the smartphone comes with headphones. I did not receive the headphones.
- I bought diapers in a 2-for-1 deal, but only received one box of diapers.
D. Delivered product different from order Differences between order and delivered product also include wrong picture or wrong description on the website. - I ordered a white phone, but I received a black phone.
- The product description says the smartphone is 4G compatible, but the delivered product only has 3G capabilities.
E. Convenience Product does not meet your expectation, product does not fit, product arrived too late. - I ordered a jacket, it arrived three weeks after the indicated delivery date.
- I ordered a jacket, it arrived three weeks after the indicated delivery date.
Where to send the returned item to?

The returned item needs to be send to our warehouse with the following location:

Lazada Warehouse
172/2 Moo 9, Bangpla, Bangplee, Samutprakarn (W5/2)
TPARK Bangplee 3, Samutprakarn 10540

What are the return conditions for “Damaged product or product box”?
  1. Product needs to be sent within return period
    • Damaged products are returnable within 14 calendar days after receipt.
  2. Product needs to be packed into original product package & additional shipping box
    • We can only process returned products that are shipped in the original product package and an additional shipping box (ThaiPost boxes are perfect).
    • The product serial number and UPC number may not be removed from the product package.
    • All tags need to be attached.
    • If you want to return a product as “damaged product box”, you may not break the package seal.
  3. Printed return form needs to be in the shipping box
    • We can only process returns with a printed return form in the shipping box.
    • If you return products in more than one shipping box, please include a filled return form in each box.
    • If you received a damaged product that also misses accessories, please specify it on the return form (tick both boxes or add a comment on the printed form).
  4. All accessories included
    • We can only process returns, if all accessories are included.
    • Freebies also need to be included in the shipping box (e.g. 2-for-1 deals).

Please specify the product defect as precisely as possible on the back of the return form.

What are the return conditions for “Defective on arrival”?
  1. Product needs to be sent within return period
    • Defective products (except of electronic items) are returnable within 14 calendar days after receipt.
    • Defective electronic products are returnable within 7 calendar days after receipt.
    • For warranty returns after the return period, please contact the manufacturer directly. For assistance, please reach out to our Customer Service Team [click].
  2. Product needs to be packed into original product package & additional shipping box
    • We can only process returned products that are shipped in the original product package and an additional shipping box (ThaiPost boxes are perfect).
    • The product serial number and UPC number may not be removed from the product package.
  3. Product & product package need to be in original condition
    • The product may be tested, but needs to be in an original condition (e.g. no pictures stored on smartphone).
    • The product package may not have any scratches or damages of any kind.
    • All tags need to be attached.
  4. Printed return form needs to be in the shipping box
    • We can only process returns with a printed return form in the shipping box.
    • If you return products in more than one shipping box, please include a filled return form in each box.
    • If you received a defective product that also misses accessories, please specify it on the return form (tick both boxes or add a comment on the printed form).
  5. All accessories included
    • We can only process returns, if all accessories are included.
    • Freebies also need to be included in the shipping box (e.g. 2-for-1 deals).

Please specify the product defect as precisely as possible on the back of the return form.

What are the return conditions for “Missing parts”?
  1. Product needs to be sent within return period
    • Products that miss parts or accessories are returnable within 14 calendar days after receipt.
  2. Product needs to be packed into original product package & additional shipping box
    • We can only process returned products that are shipped in the original product package and an additional shipping box (ThaiPost boxes are perfect).
    • The product serial number and UPC number may not be removed from the product package.
  3. Product & product package need to be in original condition
    • The product needs to be unused.
    • The product package may not have any scratches or damages of any kind.
    • All tags need to be attached.
  4. Printed return form needs to be in the shipping box
    • We can only process returns with a printed return form in the shipping box.
    • If you return products in more than one shipping box, please include a filled return form in each box.
What are the return conditions for “Delivered product different from order”?
  1. Product needs to be sent within return period
    • Products that are different from the order are returnable within 14 calendar days after receipt.
  2. Product needs to be packed into original product package & additional shipping box
    • We can only process returned products that are shipped in the original product package and an additional shipping box (ThaiPost boxes are perfect).
    • The product serial number and UPC number may not be removed from the product package.
  3. Product & product package need to be in original condition
    • The product needs to be unused.
    • The product package may not have any scratches or damages of any kind.
    • All tags need to be attached.
    • If the package arrives with an unbroken seal, you can only return the product if you did not break it.
  4. Printed return form needs to be in the shipping box
    • We can only process returns with a printed return form in the shipping box.
    • If you return products in more than one shipping box, please include a filled return form in each box.
    • If you received a product different from order that also misses accessories, please specify it on the return form (tick both boxes or add a comment on the printed form).
  5. All accessories included
    • We can only process returns, if all accessories are included.
    • Freebies also need to be included in the shipping box (e.g. 2-for-1 deals).

Please specify the differences between order and received product as precisely as possible on the back of the return form.

What are the return conditions for “Convenience”?
  1. Product needs to be sent within return period
    • Products are eligible to return under convenience within 14 calendar days after receipt.
  2. The following product categories are excluded from convenience return

    Category
    Non-returnable products
    Electronics - Items where the customer filled out the warranty card
    Media, Game & Music - Periodical books, newspapers, magazines and journals , E-books, E-journals
    - DVDs, video games, software or similar products
    - Virtual goods, such as Gaming Top Up Cards
    Toys, Kids & Babies - Bathing & grooming products, teethers & soothers, breast pumps, formula milk & baby food, oral care products
    Watches & jewelry - Altered items (e.g. resizing of jewelry or watches done by the customer), earrings which were already tried on
    Health & Beauty - Fragrances, perfumes and creams, personal pleasure products, food supplements, makeup, hair care, oral care, deodorants
    Home & Living - Food & treats, pet care
    Sports & Outdoors - Food supplements
    Other - Clearance products
    - Free gifts

    NOTE: Products shipped from international merchants are not eligible to convenience returns.

  3. Product needs to be packed into original product package & additional shipping box
    • We can only process returned products that are shipped in the original product package and an additional shipping box (ThaiPost boxes are perfect).
    • The product serial number and UPC number may not be removed from the product package.
  4. Product & product package need to be in original condition
    • The product needs to be unused.
    • The product package may not have any scratches or damages of any kind.
    • All tags need to be attached.
    • If the package arrives with an unbroken seal, you can only return the product if you did not break it.
  5. Printed return form needs to be in the shipping box
    • We can only process returns with a printed return form in the shipping box.
    • If you return products in more than one shipping box, please include a filled return form in each box.
  6. All accessories included
    • We can only process returns, if all accessories are included.
    • Freebies also need to be included in the shipping box (e.g. 2-for-1 deals).
How do I track my return status?

You can track your return status using the tracking number provided to you by our logistic partners or you can also use our Order Tracking tool www.lazada.co.th/order-tracking.

How long is the quality evaluation process?

Replacement/ Refund process only begins after we have completed evaluating your returned product.
This quality evaluation process may last up to 1 - 3 business days.

Can I return an item after 14 days upon receipt?

No, you cannot return an item after 14 days upon delivery.

However, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly to organise the return. You can find all the contact information of your product's warranty center on the warranty card inside your package.

Read more about warranties here.

Does Lazada cover the shipment cost/ EMS cost for returns?

If you have received an incorrect, defect or damaged item, we will be happy to refund you the shipping charge, including EMS tracking.

I cannot process the return online, what should I do?

If you have any questions on Lazada’s return policy or need assistance in processing a return, please do not hesitate to contact our Customer Service Team [click] which will be glad to help you.

I have returned my item. How soon will I receive my refund?

Once we have received your item back, we will evaluate your return and check the quality of your returned item. This process will take 1 - 3 working days.

For payment methods that require bank transfers, our customer service agent will contact you for your bank account information and verification.

The refund process will begin once the return has been verified. Depending on your payment method, the refund processing time is indicated in the table below:

Payment Type Refund Method Bank’s Processing Time (after refund has been processed by Lazada)
Credit card/Debit card Credit card 4 - 7 working days (the time to chargeback may vary depending on your issuing bank)
Debit Card Debit Card Up to one monthly billing cycle (processing time depending on debit refund policy of the issuing bank)
Paypal Paypal 1 working days
Over-the-Counter Bank transfer/Store credit 4 - 7 working days
ATM Payment Service Bank transfer/Store credit 4 - 7 working days
Cash on Delivery (COD) Bank transfer/Store credit 4 - 7 working days
Store credit Store credit 1 working day
What is store credit?

Store credit is a special voucher code that the customer may use to purchase any item.
. The value of the store credit voucher will be equal to that of product ordered. Store credits can only be used for one transaction and is valid for 180 days.

How do I use my store credit?

If you have been issued a store credit, you will have received a voucher number.

Please enter this voucher number in the voucher code box and click "Use voucher" during checkout. A corresponding deduction will be applied to your total amount.

What if I fail to use my store credit within the allocated time frame?

No worries! We can reactivate the store credit for you.

However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.

I have bought an item on promotion or with a voucher. What amount will you refund me?

For products purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
Example: If you purchased an item on sale for THB500 but its original value was THB1,000, we will refund you THB500.

If you purchased a product with a voucher, we will refund you the amount you paid for the item and provide you with a replacement voucher with the same value as the original voucher.

How long does it take to replace my item?

Once we have received your item back, we will evaluate your return and check the quality of your returned item. This process will take 1 - 3 working days.

The replacement will be approved once your claim has been validated. The product will then be shipped out with the leadtime displayed on the product page.

How do I know if replacement has been processed?

You will receive an email notification stating that we are now processing the replacement for your order. You will also be given a new order number.

How do I use my voucher?

Vouchers can only be used during checkout.

  1. At Payment step, you will find a voucher code box under Order Summary (on the right side of the page)
  2. To use your voucher code, enter it in the voucher code box and click "Use Voucher"
  3. A corresponding deduction will be applied to your total amount

You may need to log in to your account in order to use your voucher. Kindly make sure to check if the voucher has been applied to your purchase before submitting the order.

Please also note that vouchers sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.

Can I use a voucher for my existing order?

We are unable to add the voucher code for you within the system.
Voucher codes must be entered when you are at Payment step during checkout.

Do I need a Lazada account to use vouchers?

Yes. You may be required to log in to your Lazada account in order to use vouchers.

To register for an account, kindly follow these 3 easy steps:

  1. Go to www.lazada.co.th/customer/account/create/
    Or click on Login & Signup in the top right corner of the page and choose "Sign Up Now"
  2. Fill in the details
  3. Click "Submit"

An email will be sent to you to notify your successful registration.

Can I use different vouchers at the same time?

You can only use 1 voucher/ voucher code per transaction.

How long is my voucher valid?

It varies. The expiration date is always displayed on your vouchers/ voucher codes.

Generally, vouchers/ voucher codes are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a voucher.

If you receive a voucher code via email, the expiry date of the vouchers/ voucher codes will be indicated in the email.

What happens if my voucher expires?

An expired voucher/ voucher code is no longer valid. But don't worry, we will remind you to use your gift before it expires.

How can I know about the promotions/ sales Lazada offers?

You can subscribe to our Newsletter to hear about all the latest promotions, get updates on the hottest new arrivals and enjoy exclusive voucher offers.

Also you can check out our new deals and promotions right on our homepage www.lazada.co.th.

Why didn't I receive my free gifts?

Our merchants decide on the maximum value of their gifts. In some cases, you may not receive your free gift as it is 'first come first serve' basis while stocks last.

Where can I get more product information?

On the product page, you can read all the product information (e.g. product size, warranty duration, manufacturer name, etc.) under tab "Product details" and "Specifications".

How do I know the stock Lazada have?

Choose the product you want and go to its product page.

You will see the stock information on the right side of the page, where it shows clear number of stock if below 5 or mentions "In Stock" if the available stock is more than 5.

Why are Lazada products cheaper than others?

We have a large warehouse that can accommodate many products in stock. Moreover, we also can directly buy goods from manufacturers with a cheaper price.

Do I have to pay extra duties or taxes for Internationally shipped items?

All internationally shipped items from Lazada Martketplace should be delivered at no additional cost, since it already includes customs fees, GST, and import duty. Hence, you are not expected to pay any duties or taxes.

If in any case you are asked by Customers or our logistics partner to pay duties, or you are requested to present a personal ID, please contact our Customer Service [Click] for clarification.

NOTE: When customs clearance procedures are required, this might cause delays beyond our original delivery estimates - kindly liaise with our Customer Service to get new estimated delivery times.

To learn more about our Internationally shipped items, please visit www.lazada.co.th/international-product-policy

What if I want to cancel my Internationally shipped item?

Internationally shipped items fall under the following cancellation policy:

  • If your order has not yet been dispatched from the seller's: cancellation is allowed.
  • If your order has already been dispatched from the seller's: by default, cancellation is not allowed. Exceptions might occur only if an agreement is reached with the Seller.

To request for a cancellation, please contact our Customer Service [Click] who will link with the Seller. If the request is approved, the seller will return the parcel to its origin. If no agreement is reached, the order will not be cancelled and the shipment will proceed.

To learn more about our Internationally shipped items, please visit www.lazada.co.th/international-product-policy

What should I be aware of when buying Internationally shipped items?

For Internationally shipped items, kindly note the following:

  • Warranty may not be valid; manufacturer service options may not be available.
  • Product manuals, instructions and safety warnings may not be in local language.
  • The products (and accompanying materials) may not be designed in accordance with Thailand's standards, specifications, and labeling requirements.
  • The products may not conform to Thailand's voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

To learn more about our Internationally shipped items, please visit www.lazada.co.th/international-product-policy

How to check product warranty?

You can check product warranty through:

  1. Warranty card inside your package
  2. Under tab Specifications on product page
How do I go about servicing my product?

You can directly contact or send your product to its Warranty Center following the address on your Warranty Card; or you can also send it to Lazada office and we will help you transfer it to the Warranty Center.

However, we would suggest you send the product directly to its Warranty Center for a faster process.

Where are the warranty centers?

Please check your Warranty card (inside your package) for the contact and address of your Warranty Center.

How long does it take to repair my product?

If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.

If my product is within warranty duration, do I need to pay for repairs?

If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it.

What is Lazada's extended warranty?

Here at Lazada, our commitment does not end once the product gets delivered to your door step. That is why Lazada is proud to offer you the Extended Warranty Option. By availing of this plan, you will get additional warranty on top of the regular warranty already provided by the manufacturer, beginning on the date the original warranty expires.

With this warranty plan, you can continue to enjoy free repairs for mechanical and/ or electrical breakdowns. The extended warranty will cover the cost of repairing - including labor, parts, and transportation - so you can save a lot of money in the long run.

How long does the extended warranty last?

You can choose how long you want to extend the warranty coverage. We offer 6 extended warranty options:

  • 1+1 year extended warranty: 1-year additional warranty on top the regular 1-year manufacturer's warranty
  • 1+2 year extended warranty: 2-year additional warranty on top the regular 1-year manufacturer's warranty
How to purchase the extended warranty?

Lazada's extended warranty is available for products under Mobiles and Tablets, Computers and Laptops, Home Appliances, and Consumer Electronics categories.

  1. Choose the item you want to purchase and the corresponding extended warranty option you prefer
  2. Review your cart and proceed to checkout

Extended warranty options cannot be purchased separately and cannot be returned, refunded or exchanged for other items. So please check your cart carefully before proceeding to checkout.

How do I register for a Lazada account?

Register for a Lazada account is fast and easy.

  1. Go to www.lazada.co.th/customer/account/create/
    Or click on Login & Signup in the top right corner of the page and choose "Sign Up Now"
  2. Fill in the details
  3. Click "Submit"

An email will be sent to you to notify your successful registration.

I cannot log in to my account, what should I do?

You can click on "Forget Password".

We will send a link to your email address allowing you to create your new password. Then you can log in to your account with the new password.

I forgot my password, what should I do?

No worries! Just click on "Forget Password".

We will send a link to your email address allowing you to create your new password. Then you can log in to your account with the new password.

How do I change the information in my account?

To change the information in your Lazada account, you can log in to your account, choose Account Control Panel, and edit anything you want (e.g. address, phone number, email).

How do I order for corporate/bulk?

To order for corporate/ bulk, please contact us at corporate.sales@lazada.co.th and clearly mention your product names and SKUs, quantity, delivery address, etc.

Our corporate sales team will contact you soon and provide you with a quotation and necessary information for your reference.

How long does it take to deliver B2B orders?

Normally, delivery lead time is:

  • In Metro areas: 2 - 5 working days after verification completes
  • In Non-Metro areas: 5 - 10 working days after verification completes
What is the payment method for B2B orders?

For B2B order, you can contact our corporate sales team at corporate.sales@lazada.co.th for further assistance.

Can the products in B2B orders be returned?

Products in B2B will be warranted or returned according to the policy of genuine product warranty centers. We will assist you in this process.
You can contact our corporate sales team at corporate.sales@lazada.co.th for further assistance.

How much discount can I get for corporate/bulk orders?

Depending on the products and volume of your order, our corporate sales team can, in most cases, provide you with a better price than the one quoted on the website.

Please send your request to corporate.sales@lazada.co.th and tell us which products you want to order; we will assist you right away.

Is VAT included in the quotation?

All the quotations we send to B2B customers are VAT 7% included ( we can also send quotations without VAT if customers require).

Is shipping fee included in the product price?

Shipping fee is included in the product price.
If you want to receive your order sooner than the expected lead time, an extra fee will occur. That extra fee will be clearly stated in our agreement.

Is the product available?

Please contact us at corporate.sales@lazada.co.th and clearly mention the products you want to order, we will check on the stock and inform you right away.

Is the product genuine?

All Lazada products are 100% genuine and serviced at genuine warranty centers.

Are promotions for retail orders also applied for B2B orders (e.g. vouchers, Master card discount...)?

Lazada always aims to offer customers the best prices in the market with the best quality products. Each type of orders (retail or B2B orders) has their own characteristics, programs and advantages. Hence, promotions for retail orders aren't applied for B2B orders.

Does Lazada offer installation and technical support service?

Installation and technical support service is not available to all orders. Please send your request regarding installation service to corporate.sales@lazada.co.th; we will assist you right away.

How do I contact Lazada customer service?

If you have any inquiry or feedback for Lazada, please leave us a message at www.lazada.co.th/contact or you can call us at (02) 695 0600.

  • Monday - Friday: 8am to 10pm
  • Weekends and public holidays: 9am to 6pm

We are more than happy to assist you.

Where can I drop my CV to be a part of Lazada team?

Here at Lazada, we aim to bring the latest gadgets, electronics, toys, health and beauty, sports products, right to your doorstep. Due to the insatiable demands of our customers and the constant new challenges, we are always searching for talent to help us reach our goals.

You would have the chance to work with a group of highly innovative, enthusiastic and ambitious individuals committed to redefining the online shopping experience.
If you believe that you have what it takes to be part of the future leader of the online retail shopping experience, we would be delighted to hear from you.

Visit our Career page www.lazada.co.th/careers for all opening vacancies.

If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty duration, you will be responsible for repairing cost.
We suggest you to repair the product at the warranty center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.

What is the difference between “In Stock” and “Available from Seller”?

On the right side of each product page, you will see a line indicating "In Stock" or "Available from Seller".

"In Stock" means that the item is available at Lazada warehouse and will be readily packed and shipped to you.

"Available from Seller" means that the item will be fulfilled by our partner merchants. Delivery time frame of these items are normally a bit longer than "In Stock" items'.

Can I return a product if I'm not happy with it?

Yes. Here at Lazada, we want you to be as pleased with your purchase as we are in serving you. So if you're not happy with your order for any reasons, we will gladly accept your return within 14 days from the delivery date.

Please read our Returns and Refunds Policy at www.lazada.co.th/return-policy to check if your item is valid for returns, then follow our How to Return guide www.lazada.co.th/returns to return the item to us.

Will Lazada call me before coming to deliver my order?

Our delivery team or courier partner will call you before coming to deliver your order.

Is there somewhere I can go to view the products before purchasing?

Lazada is an online shopping mall, we do not have any physical stores or branches.
Should you have any questions regarding the products, please click here or check out the product page.

If you still cannot find the information you need, feel free to reach out to us at www.lazada.co.th/contact. We will be happy to assist you.

Where can I request a legitimate receipt?

To request a legitimate receipt, please send your request to www.lazada.co.th/contactWe will begin to fulfill your request as soon as possible.

How can I know if my payment was successful?

An email notification of your payment result will be sent to you once your order has been confirmed.

You can also check your payment status through our Order Tracking tool at www.lazada.co.th/order-tracking/

Why was my order charged wrong amount?

Your order might incur a shipping fee or bulky fee. For more information on these extra fee terms, please refer to www.lazada.co.th/shipping.

If your order was indeed charged wrong amount, please contact us at www.lazada.co.th/contact. We will assist you right away.